Privacy Policy

    This Privacy Policy outlines how Active Stays Limited ("we", "us", "our") collects, uses, stores, and protects your personal information in accordance with the Privacy Act 2020 (New Zealand).

    1. INFORMATION WE COLLECT

    We may collect personal information from you when you:

    • Make an enquiry or booking
    • Sign up for our newsletter or updates
    • Participate in our tours or related activities

    This information may include:

    • Full name, email address, phone number, address
    • Emergency contact details
    • Dietary or medical requirements (if you provide them)
    • Payment and transaction details
    • Feedback or tour-related correspondence

    2. HOW WE USE YOUR INFORMATION

    We use your personal information to:

    • Manage your booking and deliver our services
    • Communicate with you before, during, and after your tour
    • Meet health, safety, and insurance requirements
    • Respond to queries or feedback
    • Send occasional marketing material (only if you have opted in)

    3. SHARING YOUR INFORMATION

    We do not sell or rent your personal information. We only share it:

    • With third-party service providers as needed to deliver the tour (e.g., caterers, accommodation hosts)
    • If required by law or to comply with legal obligations
    • In an emergency situation to protect health and safety

    4. DATA STORAGE AND SECURITY

    We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure. Information is stored securely in electronic systems with restricted access.

    5. ACCESSING AND CORRECTING YOUR INFORMATION

    You have the right to access the personal information we hold about you and to request corrections. To do so, contact us at hello@traversetrails.co.nz.

    6. RETENTION

    We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

    7. COOKIES AND WEBSITE TRACKING

    Our website may use cookies or similar technologies to enhance your user experience and monitor site usage. You can adjust your browser settings to disable cookies if preferred.

    8. THIRD-PARTY LINKS

    Our website may contain links to other sites. We are not responsible for the privacy practices of those websites.

    9. POLICY UPDATES

    We may update this Privacy Policy from time to time. The latest version will always be available on our website.

    10. CONTACT

    If you have any questions about this policy or how we handle your data, please contact us at hello@traversetrails.co.nz.

    Thank you for trusting Active Stays with your information. Your privacy matters to us.